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Preconference Training is optional and available for conference attendees only (additional fees apply).
Must be registered for full conference to be eligible for Preconference Training.

MAY 7-8

TWO-DAY COURSES

8:30 a.m. to 4:30 p.m. | $2,200.00 per attendee

Cityworks Office for PLL Essential Workflows

Trainers: Justin Hill and Brett Johnson | Class Size Limit: 40

Description

This two-day course focuses both on PLL configuration tasks and the creation of several different PLL cases from an end-user perspective. Training attendees will first perform required PLL Admin steps to populate case codes, case types, sub types, case templates, task results, and workflow setup. Then attendees will work through end-user workflows to understand the cause and effect of the entire process. This course will review several different case types to show a variety of uses in PLL. Best practices related to the creation of PLL workflows will also be presented. The PLL fee configuration process will be dissected so associated costs can accurately be tracked as part of the overall PLL case process. As the course training progresses, training topics will build upon each subsequent case with increased functionality and workflow flexibility. A large portion of the second day will focus on a practice and review whiteboard session. Training attendees will be able to ask specific questions and discuss potential outcomes of steps taken in the PLL workflows and then enter that case in PLL.

Day 1 training topics include:

  • Defining applicable codes, case types, sub types
  • Building case templates
    • Controls
    • Default setup
    • Required items
    • Clone options
    • Reports
    • Map layers
  • Creating PLL-specific workflows
    • Task results
    • Task result sets
    • Task types
    • Tasks
  • PLL Workflow setup
    • Task groups
    • Checklist status groups
    • Checklist setup
  • Understanding PLL Case Fees
    • Case data setup
    • Set up fee codes (flat, incremental, variable, linear, minimum, percentage, custom)
    • Create a custom fee
    • Work with newly created fees as an end user
  • End-user workflows
    • Create pool permit
    • Build residential new build permit
    • Configure commercial new build permit

Day 2 training topics include:

  • Review topics from day 1
  • Several hours of class time will be dedicated to an interactive whiteboard session. This will allow training attendees to work as a group and ask questions, give input, and practice topics previously presented. Training attendees will work together to first document the steps needed to create an applicable PLL permit and then enter it in Cityworks Office for PLL to see the resulting outcome
  • As time permits, training attendees will also be exposed to new PLL functionality available in future versions of the software

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Who Should Attend

  • New PLL administrators or users who want to become familiar with PLL workflows and functionality
  • Existing PLL administrators or users who want to continue to learn PLL
  • Existing AMS users who want to learn the value of what PLL has to offer

Software Utilized in this Course

  • Cityworks Office for PLL
  • Cityworks PLL Admin

MONDAY, MAY 7 ONLY

ONE-DAY COURSE

8:30 a.m. to 4:30 p.m. | $1,100.00 per attendee

Cityworks Storeroom Administration

Trainers: Brad Johnson and Jamie Pyne | Class Size Limit: 40

Description

This training course focuses on working with and managing materials using Cityworks Storeroom. Attendees will learn what is necessary to develop a storeroom to track materials, costs, availability, stock on hand, physical locations in storerooms, suppliers, audits, transactions, etc. Costing analysis for work orders via LIFO/FIFO, weighted average, and other cost types, as well as setting up a cycle count program, will also be discussed. Attendees will explore how to create and track different storeroom suppliers and the materials they provide. Once Storeroom has been configured and populated, the training will focus on interacting with Storeroom and examining all the functionality this product has to offer as well as how Storeroom interacts with work orders and other parts of Cityworks.

Time will also be spent on running reports on material usage, availability, and transaction history. An inbox will be set up to track Storeroom transactions, and simple XML functions to change the Storeroom interface, such as hiding a data field or renaming a label, will be presented. Attendees will become aware of some of the Storeroom-specific database tables, which could impact reporting on topics such as material usage, quantity deficits, and current price points. There will be open discussion on identifying best practices and how they can be applied. Finally, attendees will also be exposed to new functionality, running Storeroom in Tablet, and seeing how barcode functionality can be utilized.

Training topics include:

  • Define storerooms and assign security to each of them
  • Perform Storeroom transactions, such as issue, receive, transfer, and requisition
  • Understand how to build and maintain an inventory of materials
  • Learn to manage multiple storeroom locations
  • Observe how to transfer materials from one storeroom to another
  • Run searches against transactions performed in Storeroom and display the information in the inbox in Cityworks Office for AMS
  • Identify and work with Storeroom-specific database tables as they relate to reporting
  • Interact with Storeroom in the field using Cityworks Tablet
  • Set up a cycle counting program using Storeroom
  • See how barcode and barcode scanning can improve efficiency
  • Explore basic XML customization used to change the Storeroom interface
  • View Storeroom data using Cityworks Analytics
  • Best practices and how to implement Storeroom at your organization

Who Should Attend

  • Cityworks users who do not currently use Storeroom, but want to become aware of the functionality it has to offer
  • Cityworks users who oversee tracking, purchasing, housing, and maintaining materials for their organizations
  • Existing Storeroom users who have not interacted with the new, web-based interface

Software Utilized in this Course

  • Cityworks Storeroom
  • Cityworks Office for AMS
  • Cityworks Respond
  • Cityworks Tablet

Customizing the Cityworks UI

Trainers: Cameron Eaton and Kelly Collins | Class Size Limit: 30

­­­­­­­Description

This training focuses on customizing Cityworks through XML, CSS, HTML, and basic JavaScript.

Trainers will demonstrate how to locate and properly edit folders that affect the graphic user interface (GUI) in Cityworks. Course content presented will start simply, building upon key customization concepts and become more complex throughout the duration of the course.

In addition, attendees will be exposed to several ways to increase functionality, create user-specific options, and customize workflows by modifying the appropriate files. Best practices and key information about customizing Cityworks will also be presented as attendees work hands-on with files in a virtual training environment.

Training topics include:

  • Introduce basic programming concepts involved in customizing Cityworks
  • Understand the organization of editable files in Cityworks
  • Customize general items:
    • Add unique icons and logos
    • Adjust font size and color
    • Modify the order and size of panels to streamline the page display
    • Hide, display, and move fields
    • Change the labels on fields
  • Customize functionality:
    • Control inbox refresh times
    • Optimize how data is displayed in search results
    • Create automatically-populated text boxes and drop-down lists
    • Convert text boxes to drop-down lists
    • Enforce data input methods

Who Should Attend

  • Cityworks administrators who have beginner or intermediate experience with programming and a desire to further their knowledge of Cityworks customization

Prerequisites

Attendees should have a reasonably solid technical understanding and a working knowledge of Office for AMS and/or Office for PLL from an implementation and administration standpoint. Previous experience in website modification would be beneficial, but is not necessary.

Software Utilized in this Course

  • Cityworks Office for AMS and PLL
  • Cityworks Designer
  • Cityworks Public Access
  • Microsoft Visual Studio 2017 (XML editor)

Introduction to Crystal Reporting with Cityworks Office

Trainers: Ashley Guthrie and Reed Hayes | Class Size Limit: 30

Description

Attendees will become familiar with Crystal Reports basics, including toolbars and basic functionality. Attendees will work hands-on to create basic Crystal Reports, adding multiple tables to a report and using the Standard Report Wizard as it applies to Office for AMS and Office for PLL.

Training topics include:

  • Understand the basics of Crystal Reports
  • Be able to create basic reports in Crystal Reports
  • Utilizing AMS and PLL tables
  • Creating multiple charts
  • Adding two tables to your report
  • Using the Standard Report Wizard
  • Working with Crystal Reports in Office for AMS and PLL
  • Learn the many ways to apply the functionality of these products within your organization

Who Should Attend

  • Cityworks users or managers who need to measure and monitor work-related performance data or generate reports to track work activities
  • Cityworks users who deal with quantifying large amounts of data to display and analyze
  • Beginning Crystal Reports users with little to no experience who want to increase their working knowledge of reporting

Software Utilized in this Course

  • SAP Crystal Reports 2013
  • Cityworks Office for AMS
  • Cityworks Office for PLL

Introduction to Enterprise Asset Management with Cityworks Operational Insights and Insights for ArcGIS

Trainers: Dinorah Sanchez and Nick Orwin | Class Size Limit: 40

Description

This introduction-level training will cover basic asset management principles of Cityworks Operational Insights and Insights for ArcGIS. Attendees will be exposed to a variety of different topics, including discussions on defining asset management, asset management application, and its associated benefits.

Training topics include:

  • Key components
    • Asset management roadmap
    • Implementation
    • Levels of service
    • Business case
  • Understanding GIS data
    • Data and data gaps
    • State of local infrastructure
    • Business risk exposure
  • Cityworks Operational Insights supporting an overall corporate asset management plan
    • Insights for ArcGIS

Who Should Attend

Cityworks business partners and clients interested in asset management principles and Cityworks Operational Insights configuration

Prerequisites

Attendees should have some experience with Cityworks Office for AMS prior to attending this training.

Software Utilized in this Course

  • Cityworks Office for AMS
  • Cityworks Designer
  • Cityworks Operational Insights
  • Insights for ArcGIS

Programming Cityworks APIs

Trainers: Mitchell Ottesen | Class Size Limit: 20–30

Description

This mid- to advanced-level training will cover Cityworks Application Program Interface (API) implementation for Cityworks. Attendees will be exposed to a variety of different topics, including how to increase API functionality through the Cityworks platform, available resources utilizing the Cityworks APIs, and multiple ways to interact with the APIs.

This course is designed for business partners and client developers. It does not offer an in- depth explanation of how to program using your own environment, but rather utilizes examples of how to access the Cityworks APIs using your own custom development environment.

Training topics include:

  • Learn Cityworks API organization and structure
  • Use available resources and services utilizing the Cityworks APIs
  • Learn API integration using the .NET Software Developer Kit (SDK)
  • Direct API integration without using the SDK
  • Create a custom app utilizing the APIs
  • Build a Cityworks plugin from a custom app

Who Should Attend

Cityworks business partners and client developers who have programming experience and a desire to further their knowledge of Cityworks API integration.

Prerequisites

Attendees should have a reasonably solid technical understanding and a working knowledge of Cityworks Office for AMS/PLL from an implementation and administration standpoint. Previous experience using APIs would be beneficial, but is not necessary. It is recommended that only users with a programming/software development background attend this training.

Software Utilized in this Course

  • Cityworks Office for AMS
  • Cityworks Office for PLL
  • Cityworks Storeroom
  • Microsoft Visual Studio 2017
  • Microsoft Visual Studio Code
  • Postman

TUESDAY, MAY 8 ONLY

ONE-DAY COURSE

8:30 a.m. to 4:30 p.m. | $1,100.00 per attendee

Analyzing Big Data with Cityworks Operational Insights and Insights for ArcGIS

Trainers: Nick Orwin and Dinorah Sanchez | Class Size Limit: 40–50

Description

This introduction-level training will briefly cover some basic asset management principles, then focus on Cityworks Operational Insights and Insights for ArcGIS.  Attendees will be exposed to the evolution of conceptualized data strategies, from the inbox to big data consumption tools within Cityworks Operational Insights and Insights for ArcGIS.

Training topics include:

  • Asset management overview
    • Brief introduction to asset management principles
    • Building a data strategy
    • The evolution of data
      • Saved searches
      • Data in the inbox
      • Data on the map
      • Cityworks Analytics
  • Cityworks Operational Insights configuration
    • Building asset strategies
    • Building maintenance strategies
    • Adding asset calculations
    • Workflow scenario
    • Analytics dashboard
    • Searches and reporting
  • Insights for ArcGIS
    • Connecting to data
    • Building workbooks

Who Should Attend

  • Cityworks business partners and clients interested in asset management principles and Cityworks Operational Insights configuration

Prerequisites

Attendees should have some experience with Cityworks Office for AMS.

It is highly recommended that training attendees interested in this course should also register for the Introduction to Enterprise Asset Management with Cityworks Operational Insights and Insights for ArcGIS preconference training course offered the day before this training course on May 7, 2018.

Software Utilized in this Course

  • Cityworks Office for AMS
  • Cityworks Designer
  • Cityworks Analytics
  • Cityworks Operational Insights
  • Insights for ArcGIS

Cityworks GIS-Centric Components, Configuration, and Workflows

Trainers: Mitch Ottesen and John Jarnagin | Class Size Limit: 50

Description

This beginner- to intermediate-level training will cover GIS implementation workflows and subsequent advantages of this process in Cityworks 15.2. Attendees will be exposed to a variety of different topics, including how to add secure GIS services to Cityworks, configuring and performing work activities on vertical (related) assets, how to take advantage of Cityworks eURLs, reconciling work history to GIS entities that have been divided or edited, and multiple ways to interact with Cityworks values that have been pushed into the geodatabase from asset update configuration tools in Designer.

This course is designed for Cityworks end users and administrators. The aim of the course is to take more advantage of Cityworks GIS-centric functionality. Attendees will leave the training with a deeper understanding of how Cityworks interacts with GIS services and how to better leverage the GIS-centric relationship with unique workflows.

Training topics include:

  • Configuration options for GIS services
  • Work activities on objects/related assets
  • Updating previous work history on divided assets
  • Making web maps from Cityworks saved searches
  • Thematic mapping impacting existing symbology of an asset (such as completion date or condition score values being updated from a custom inspection and changing the color of the asset on the map)

Who Should Attend

  • Cityworks end users and administrators who have prior GIS experience
  • Existing Cityworks AMS/PLL users who want to understand all the GIS-related functionality Cityworks has to offer

Prerequisites

Attendees should have a solid understanding and working knowledge of Cityworks Office for AMS/PLL from an end user and administration standpoint. It is recommended that only users with a GIS/ArcMap background attend this training.

Software Utilized in this Course

  • Cityworks Office for AMS
  • Cityworks Office for PLL
  • ArcGIS for Desktop
  • ArcGIS Server/Enterprise/Portal

Cityworks in the Field: Comparing Mobile Options

Trainers: Jamie Pyne and Ryan Harris | Class Size Limit: 50

Description

Attendees will learn the differences between each Cityworks mobile app. Training attendees will dig into the advantages and strengths of Cityworks Respond, Cityworks Tablet, and the Android and iOS native apps and how they compare to and differ from each other. This training will cover efficient workflows for preparing data created in the office to be used in the field. Also, post-field workflows will be examined in detail to capitalize on field functionality feeding into organizational-wide use of Cityworks. Attendees will also examine the cause and effect of creating and editing new work orders and custom inspections in the field, as well as the impact that has on how data is displayed in the office and vice versa.

This course also covers the requirements for each mobile option to work efficiently, including network connectivity requirements, base map options, disconnected options, best practices for recommended versions of web browsers, ArcGIS Online interaction, etc. Attendees will work through very detailed, hands-on scenarios on laptop computers and iOS and Android devices to see how workflows are impacted when defining and configuring data in the office. Then, attendees will work through that process in reverse applying mobile updates in the office.

Several iOS and Android mobile devices will be available for attendees during the hands-on portion of this training.

Training topics include:

  • Work through specific workflows, starting with setting up data in the office to be edited in the field
  • Learn how Cityworks mobile software versions run on mobile devices and smartphones as it relates to display, work efficiency, re-draw time, etc.
  • Examine network connectivity requirements and other configuration requirements of each mobile app
  • Explore different maps options, both in online and offline situations, and understand their associated advantages and distinctions
  • Configure Office to maximize Cityworks app utility and enable seamless transition between the app and Office
  • Learn configuration requirements that must be performed prior to working with the mobile and field options
  • Discover best practices when working with data both in the office and in the field
  • Become aware of post-field workflows using Cityworks Office for AMS and how to bring value from field work

Who Should Attend

  • New Cityworks mobile users
  • Cityworks clients who are considering working with Cityworks mobile products, but are not currently licensed for them
  • Cityworks administrators whose organizations currently use mobile products and want to understand mobile best practices, including the newest mobile functionality in Cityworks

Software Utilized in this Course

  • Cityworks Office for AMS
  • Cityworks Tablet
  • Cityworks Respond
  • Cityworks Android app
  • Cityworks iOS app
  • Cityworks Online

Cityworks Office for AMS - Inspections and Tests

Trainers: Cameron Eaton and Kelly Collins | Class Size Limit: 40

Description

This course provides an in-depth look at how to utilize custom inspections in Office for AMS. Attendees will learn how to build custom inspection templates in Designer and tailor workflows according to individual needs. Attendees will also learn how to build templates with increasing complexity and versatility. Once templates are configured, we will explore the application of different templates and how to apply them in the GIS as well as reports for analysis. We will discuss advantages and distinctions to a variety of workflows in addition to discussing real-world examples pulled from other Cityworks users.

This course will also cover standard inspection workflows associated to work orders. Attendees will learn how to access standard inspections and produce reports associated with the inspections produced. Additionally, this course will address tests (such as the dye test and smoke test) related to work orders and how to initiate the tests.

Some class time will be spent on CCTV (closed-circuit television) use and integration. Attendees will learn to navigate the CCTV interface for PACP (Pipeline Assessment and Certification Program).

The following inspections and tests will be addressed throughout the training:

  • Hydrant inspection
  • Manhole inspection
  • Smoke test
  • Dye test
  • TV inspection
  • Valve inspection
  • Inlet inspection

Training topics include:

  • Changes associated with customization at Cityworks 15.x
  • Build attached and unattached custom inspection templates
  • Work with related functionality, such as Readings
  • Generate and understand condition scores and other Asset Analytics tools using data generated in inspections
  • Use the custom inspection template and condition score to generate saved searches and report results
  • Increase work efficiency by navigating standard and custom inspections and tests
  • Navigate the Cityworks CCTV interface for PACP
  • Import and export data to and from PACP databases

Who Should Attend

  • Cityworks users who do not currently use custom inspections, but want to learn about the functionality it has to offer
  • Cityworks users who oversee producing, conducting, tracking, and evaluating inspections
  • Custom inspection users who are looking for better ways to work with custom inspections
  • Cityworks users who want to expedite inspections and tests associated with work orders
  • Cityworks users who are new to CCTV or unfamiliar with the Cityworks CCTV interface

Software Utilized in this Course

  • Cityworks Office for AMS
  • Cityworks Designer
  • Cityworks Utilities

Intermediate Crystal Reporting with Cityworks Office – Emphasis on Formulas

Trainers: Ashley Guthrie and Reed Hayes | Class Size Limit: 30

Description

Attendees will become familiar with the Cityworks table structure, table relationships, and the operation of Crystal Reports as it relates to generating reports and graphs against Cityworks asset management data. Attendees will also work with formulas as it applies to Crystal Reports.

Training topics include:

  • Understand the Cityworks data models and how tables and fields are related
  • Learn which tables and fields to include in a report based upon the desired outcome
  • Build multiple Crystal Reports, building in complexity throughout the training:
    • Single table report
    • Multi table report
    • Sub reports
    • Formulas
    • Conditional formatting
    • Joins/relates
    • Parameters
    • Defining a report using Cityworks database diagrams

Who Should Attend

  • Users who have a moderate understanding of SAP Crystal Reports and want to increase their general reporting knowledge
  • Crystal Reports users who want to become more familiar with Crystal Reports formulas

Software Utilized in this Course

  • SAP Crystal Reports 2013

TWO-DAY COURSEMOST POPULAR

$ 2,200

May 7-8REGISTER NOW

ONE-DAY COURSE

$ 1,100

Monday, May 7 OnlyREGISTER NOW

ONE-DAY COURSE

$ 1,100

Tuesday, May 8 OnlyREGISTER NOW

Terms and Conditions

Payment Deadline

Preconference training courses are reserved on a first-come, first-served basis. If you selected to pay for preconference training using a PO number/invoice or mailing a check, payment must be received by April 1, 2018 to reserve your seat. If that date cannot be met, other arrangements must be made with John Jarnagin, Educational Services Manager, prior to the deadline to reserve your seat. Otherwise, your potential reserved seat might be given to another paying attendee who can confirm payment by the deadline.

Cancellations

  • Cancellations for training fees received prior to April 1, 2018 will receive a full refund
  • Cancellations after April 1, 2018, will receive a training credit to be used by your organization within one year of cancellation

Substitutions or Changes

Substitutions or changes to an existing preconference training course registration may be made prior to May 4, 2018 based on availability.

***Preconference training course substitutions or changes will NOT be allowed on the day of the confirmed training***

Preconference Training Location

Preconference training courses will be held at the Salt Palace Convention Center. The address is 100 S. West Temple, Salt Lake City, UT 84101.

Preconference Training Check In

Preconference training check in will be offered in the South Foyer of the Salt Palace Convention Center on the following dates and times:

  • Sunday, May 6, 5:00 p.m. to 7:00 p.m.
  • Monday, May 7, 7:30 a.m. to 8:15 a.m.
  • Tuesday May 8, 7:30 a.m. to 8:15 a.m.

While checking in for preconference training, you will also be able to check in for Where: Cityworks Conference and pick up your materials and name tag.

***Please wear your nametag to all preconference training courses***

Daily Schedule

Training will begin each day at 8:30 a.m. and include a 15-minute break mid-morning. Training will end around 4:30 p.m. and include a 15-minute break mid-afternoon. There will be a 1-hour lunch break between 11:30 a.m. and noon. Lunch is not included in the cost of each training course.

What’s Included

The following items are included in the price of each preconference training course:

  • All training documents, handouts, and materials
  • Use of a computer and cloud server environment during training
  • Two weeks of extended access to the same cloud server training environment once the training is completed—based on an email request from each training attendee BEFORE the start of each preconference training course
  • A certificate of completion